Refund Policy

At Jungle Classic, we strive to provide high-quality furniture and excellent customer service. If you are not completely satisfied with your purchase, our refund policy is designed to ensure your experience is as smooth as possible. Please read the following policy details carefully.

1. Eligibility for Refunds and Returns

- Time Frame: You can request a return or refund within 30 days of delivery.

- Condition: Items must be in new, unused condition and in their original packaging. Items that have been assembled, modified, or damaged cannot be returned.

- Proof of Purchase: A receipt or proof of purchase is required for all returns and refunds.

2. Non-Returnable Items

Certain items are non-returnable, including:

- Custom or special order items

- Clearance or final sale items

- Gift cards

- Mattresses or bedding that have been used or opened

3. Process for Returns and Refunds

- Initiating a Return: Contact our customer service team at email contactjungleclassic@gmail.com or contact phone 011-1531 6040 / 017-2293 784 to initiate a return. Please provide your order number, a description of the issue, and any supporting photos if applicable.

- Return Shipping: Customers are responsible for return shipping costs. In the case of a defective or damaged item, Jungle Classic will cover the return shipping costs.

- Inspection: Once we receive your return, we will inspect the item. If it meets our return criteria, we will process your refund.

- Refund Method: Refunds will be issued to the original payment method within 10 business days after the return is received and inspected.

4. Damaged or Defective Items

If your item arrives damaged or defective:

- Report: Notify us within 7 days of delivery by contacting our customer service team.

- Resolution: We will arrange for a replacement, repair, or refund as per your preference and the nature of the issue.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact our customer service team.

6. Contact Information

For questions regarding returns and refunds, please contact us at:

-Email: contactjungleclassic@gmail.com

-Phone: 011-1531 6040 / 017-229 3784

We appreciate your business and are committed to ensuring you have a positive shopping experience with Jungle Classic.