Customization Options
We offer a range of customization options, including but not limited to materials, dimensions, finishes, and colors. Feel free to contact us via +601115316040 , +60172293784 or e-mail us contactjungleclassic@gmail.com to discuss your specific requirements.
Design Consultation
For a personalized experience, we encourage you to schedule a design consultation with our experts or send us your artwork project via +601115316040 , +60172293784 or e-mail us contactjungleclassic@gmail.com. This allows us to understand your vision, provide recommendations, and ensure that your custom order aligns with your expectations.
Pricing and Quotes
Custom order pricing is determined based on the complexity of the design, materials used, and other customization factors. Once we understand your requirements, we will provide you with a detailed quote. All custom order quotes are valid for 30 days.
Payment
A 40% non-refundable deposit is required to initiate the custom order process. Then other 40% during the progress and the remaining balance is 20% due upon completion of delivery.
Production Time
Custom orders generally require additional time for design, sourcing materials, and craftsmanship. We will provide you with an estimated production timeline during the consultation phase. Delays may occur due to unforeseen circumstances, but we will keep you informed of any changes.
Changes and Cancellations
Changes to custom orders may be accommodated during the initial design phase. Once production has begun, changes may incur additional charges. Cancellations are subject to the forfeiture of the initial deposit.
Quality Assurance
We take pride in the quality of our custom-made furniture. All custom orders undergo thorough quality checks before delivery to ensure they meet our standards and your expectations.
Delivery
We offer delivery services for custom orders. Delivery charges vary based on location. It is the customer's responsibility to ensure that the product can be delivered to the specified location. Please review our standard shipping policy for more details.
Returns and Refunds
Custom orders are non-returnable and non-refundable once production has begun. In the unlikely event of a defect or damage, please refer to our warranty policy.
Communication
Open communication is essential throughout the custom order process. Our team is here to address any questions or concerns you may have. Feel free to contact us via +601115316040 , +60172293784 or email us contactjungleclassic@gmail.com
By placing a custom order with Jungle Classic, you acknowledge and agree to the terms outlined in this Custom Order Policy.
Thank you for choosing Jungle Classic. We look forward to creating a unique piece of furniture that reflects your style and vision.